Frequently asked questions
How can I get in touch?
You can reach us at info@bobandscottie.com.
Please note: our customer service is available on weekdays and closed on weekends and public holidays.
Are all products on the website in stock?
All products from our current collection are displayed online. Availability depends on our stock. Items that are temporarily unavailable are clearly indicated on the product page.
How long does shipping take?
Orders are processed within 1–2 business days.
Delivery time:
Netherlands: 1–2 business days
Europe: 2–5 business days
Outside Europe: 5–14 business days
All delivery times are indicative and may vary.
How do I return an order?
Not satisfied? Register your return within 14 days of receipt via returns@bobandscottie.com. After approval, you have 7 days to return the product. Returns must comply with our return policy.
How do I use a shampoo bar on my dog?
Wet the coat thoroughly with lukewarm water. Gently rub the bar between your hands or directly onto the coat until a creamy lather forms. Massage it in and rinse thoroughly. After use, let the bar dry on a dry surface.
Is a shampoo bar better than liquid shampoo?
Yes. Our natural bars contain no harsh cleansers. They gently cleanse, preserve the natural oils of skin and coat, and are more concentrated than liquid shampoos — more economical to use and better for the planet.
What is the pH value of the Bob & Scottie shampoo bars?
Our shampoo bars have a pH value of approximately 6.5, which is adapted to the natural acidity of a dog's skin. This ensures the skin barrier remains intact and the coat stays supple and shiny.