We offer a 14-day return period. After receiving your order, you have 14 days to request a return.
Return conditions
The item must be unused and in its original packaging, in the same condition in which you received it. Hygiene products such as shampoo and conditioner bars can only be returned unopened.
How do I request a return?
Request the return form via info@bobandscottie.com, stating your order number and the reason for your return. Within 2 business days you will receive the return form, with instructions on how and where to send your parcel.
Items sent back without a requested return form cannot be accepted.
Return shipping costs are paid by the customer. We recommend using a tracked shipping method, so you can be sure the parcel reaches us.
Refunds
Once we have received and inspected your return, you will receive a confirmation by email within 5 business days. After approval, we refund you within 10 business days via your original payment method. Your bank may then take a few more days to process the amount.
Has it been more than 15 business days since we approved your return and you have not received anything yet? Please contact us at info@bobandscottie.com.
Damage and issues
Please check your order on arrival and contact us immediately if an item is defective or damaged, or if you received the wrong item. We will look into the issue and resolve it for you.
Exceptions
Some items cannot be returned, such as perishable goods, personalised products and personal care items. We also do not accept returns of hazardous materials, flammable liquids or gases. Sale items and gift cards unfortunately cannot be returned.
Exchanges
The quickest way to get a different item: return the item you have and order the new item separately once your return has been accepted.
Statutory 14-day cancellation right in the EU
If your order is delivered within the European Union, you have the right to cancel or return it within 14 days without giving a reason. The item must be in the same condition in which you received it: unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Questions about returns? Email us at info@bobandscottie.com.